Weight Loss Treatment Cessation Support Program
When you decide to stop taking your weight loss medication, NowPatient provides a free 12-month structured support program to help you maintain your results. The program includes regular check-ins with specialist clinicians, personalised advice, and ongoing monitoring, so you have the best chance of keeping the weight off long-term.
VIRTUAL HEALTHCARE
What to Expect From Your Online Video Consultation
How do I check if I’m eligible for a video consultation?
Video consultations are suitable for most patients who do not need a physical examination. They may not be appropriate if you require hands-on physical examination or need laboratory tests that cannot be done remotely. Video consultations are not a substitute for your regular doctor if you have a serious or life-threatening condition.
How do I complete my health profile?
Before booking, ensure your health profile is up to date. Your clinician will use this information to provide safe, personalised care. You may need to provide current medications and supplements, known allergies and adverse reactions, existing medical conditions, previous surgeries or hospitalisations, family medical history (where relevant), current symptoms or health concerns, height and weight (for BMI calculation), and blood pressure readings (where required).
How do I check my device is ready for a video consultation?
Make sure NowPatient has permission to access your camera and microphone, you have a stable internet or Wi-Fi connection, and you are using a compatible smartphone, tablet, or PC.
How do I select a service?
Log in to your NowPatient account and navigate to the relevant Service Card on your homepage. Follow the prompts for the service you need (e.g., NHS Pharmacy First, Weight Loss, Buying Treatments Online). Please remember, some services have eligibility requirements before you can book a consultation.
How do I choose a date for my appointment?
Select your preferred consultation date. You can add notes at this stage to help the clinician prepare for your session. Click Continue.
How do I choose a time for my appointment?
Select your preferred appointment time from the available slots and click Continue. Slots are available up to 7 days in advance.
How do I choose a clinician?
Browse available clinicians trained for your chosen service. You can filter by gender or spoken languages. Each clinician's full name, licence number, and specialist credentials are displayed. Select your preferred clinician and click Continue.
How do I review my booking?
Check the summary of your appointment and read the Pre-consultation Requirements for tips on how to prepare. Click Continue.
What safety information do I need to provide?
Enter your consultation address (where you will be during the call) and emergency contact details. You can also opt in to receive an SMS reminder 30 minutes before your appointment.
How do I confirm my booking?
Click Confirm Booking. You will receive an in-app confirmation pop-up, push and in-app notifications, and a confirmation email with details of what to expect.
How do I take my blood pressure via the app?
Some services require a recent blood pressure reading before your consultation. If prompted, open the blood pressure tool in the NowPatient app, read and agree to the disclaimer, enter your age, height, and gender, and follow the on-screen instructions. The tool uses your smartphone's front-facing camera — no cuff or wearable required. Classified as a Class I Medical Device (CE and UKCA certified). Available on iOS and Android only.
How do I join my video consultation?
At your scheduled time, open the NowPatient app and join your consultation.
How does identity verification work?
Your clinician will introduce themselves and verify your identity. Please have your ID ready.
What declarations do I need to confirm?
You will be reminded that you must complete the consultation for yourself, disclose all medical conditions, illnesses, and operations, disclose all prescription medications you are currently taking, and provide accurate and honest responses throughout. Withholding or providing false information can severely harm your health.
What happens during my clinical assessment?
Your clinician will carry out an assessment relevant to your chosen service. Depending on the service, this may lead to issuance of a prescription (added to your cart), guided counselling, discussion of test results, or general health advice.
What does it mean to consent to inform my doctor?
With your consent, your clinician may inform your regular doctor of the consultation outcome. NowPatient strongly recommends agreeing to this, as your GP is responsible for your overall care.
How will I receive my post-consultation summary?
You will receive a notification summarising the outcome of your appointment, any referrals made to your doctor, and any advice given by your clinician. If a referral letter was issued, you can view it in the Documents section of your account.
How do I complete my order if treatment was prescribed?
If your clinician prescribed a treatment, go to your Cart, complete any payment exemptions (such as NHS Exemption Declaration if applicable), select Checkout, choose your delivery address and method, confirm your billing address, review your order and submit payment. Your order will be sent to NowPatient’s licensed online pharmacy for processing and dispatch.
How do I complete the feedback survey?
You may receive a short survey about your experience. NowPatient encourages all patients to complete it — your feedback helps improve the service for everyone.
How do I cancel a video consultation, and what happens if I miss my appointment?
To cancel an appointment:
Go to the Consultations section of your account.
Select Upcoming Consultations.
Choose the appointment you wish to cancel.
Click Cancel and confirm.
Please cancel at least 24 hours in advance.
Missed appointments: After two missed appointments, your booking rights will be temporarily revoked. Contact the NowPatient support desk if you believe this was applied in error.
How do I contact NowPatient for help and support?
Contact Method | Details |
UK Phone | +44 20 388 51 500 |
US Phone | 1-866-967-1977 |
Hours (UK) | Monday–Friday, 9am–6pm GMT |
Hours (US) | Monday–Friday, 8am–5pm EST |
Support |
HOW IT WORKS
Common Questions About This Service
What is Weight Loss Treatment Cessation Support?
It is a free, structured 12-month program designed to help you maintain your weight loss after you stop taking weight loss medication. It includes regular check-ins, expert advice, and ongoing monitoring to help you sustain the healthy habits you developed during treatment.
Why do I need support after stopping my weight loss medication?
When you stop taking GLP-1 medications like Wegovy, Mounjaro, or Saxenda, your appetite signals gradually return to pre-treatment levels. Clinical studies show that without support, patients can regain a significant portion of their weight loss within the first year. The program helps you manage this transition.
Does the program align with any clinical guidelines?
Yes. The program aligns with NICE Quality Standard QS212, which recommends structured post-cessation support for at least 12 months.
Is the program free?
Yes. The program is provided at no additional cost to all NowPatient weight loss patients. This includes all questionnaire reviews, video consultations, and access to support resources.
How do I enrol in the cessation support program?
When you receive your medication reorder notification, select ‘I have stopped taking my weight loss medication’ (Option 2). You will be asked to confirm your stop date and current weight, and then you are automatically enrolled in the 12-month support pathway.
What are the three options on the reorder notification?
Option 1: I want to reorder my medication. Option 2: I have stopped taking my weight loss medication (this enrols you in cessation support). Option 3: I have moved to another provider.
Can I enrol at any other time, or only when I receive a reorder notification?
Enrolment is triggered when you receive your medication reorder notification and select the option confirming you have stopped taking your medication.
What happens during the 12-month program?
The program includes check-ins at key intervals: a video consultation at Week 4, questionnaires at Week 8, Week 12, Month 6, and Month 9, and a comprehensive final review at Month 12.
What happens at the Week 4 video consultation?
A specialist weight loss clinician will assess how you are adjusting, discuss any challenges with appetite or eating patterns, and create a personalised support plan.
What do the questionnaires cover?
Each questionnaire takes 5–10 minutes and covers your current weight, hunger and appetite levels, eating patterns and challenges, physical activity levels, mood and wellbeing, your confidence in maintaining your weight, and any support you would
like.
What happens at the Month 12 final review?
A comprehensive review of your 12-month journey. Your clinician will assess your progress and discuss next steps: discharge if you are maintaining well, continued monitoring (every 6 months), restarting medication if appropriate, or specialist referral (such as a dietitian).
How will I know when a check-in is due?
You will receive a notification in the NowPatient app when a questionnaire or consultation is due. You can complete questionnaires directly in the app.
Where do I find my cessation support in the NowPatient app?
Once enrolled, a Weight Loss Treatment Cessation meter appears in the Prescribed Medication Support section of your account homepage. It includes a Progress Dial showing your position in the program, notification icons for due consultations and questionnaires, resources for diet and lifestyle support, and a support button for booking ad-hoc consultations.
Can I track my progress through the program?
Yes. The Progress Dial on your dashboard provides a visual display of your progress through the 12-month program, with your current position clearly marked.
What happens if I start regaining weight?
NowPatient monitors your progress at every check-in. If you regain more than 5% of your baseline weight, clinicians will contact you to schedule a video consultation, review what is happening, provide enhanced support with targeted advice, discuss whether restarting medication might be appropriate, and refer you to specialist services if needed.
What counts as significant weight regain?
Significant weight regain is defined as more than 5% of your baseline weight. The goal is to identify any regain early and provide support before it becomes more substantial.
Can I restart my weight loss medication during the program?
Yes. At any point, you can discuss restarting medication with a clinician. This might be appropriate if you have regained more than 5% of your weight despite lifestyle efforts, weight-related health conditions are worsening, you feel you would benefit from medication support, or your quality of life is significantly affected.
How do I request to restart medication?
Use the ‘Restart Medication’ option in your cessation support dashboard, or mention it in any questionnaire. A clinician will arrange a consultation to assess whether restarting treatment is right for you.
What if I have concerns between scheduled check-ins?
You do not have to wait. At any time you can use the ‘Request Support’ button in your cessation dashboard to book an ad-hoc consultation, access the library of support resources for diet, activity, and stress management, or contact the support team for urgent concerns.
What support resources are available?
The program provides access to resources covering diet, physical activity, lifestyle support, and stress management. These are available through your cessation dashboard in the NowPatient app at any time.
What happens at the end of the 12-month program?
At your Month 12 review, your clinician will assess your progress and discuss the best path forward: discharge if you are maintaining well, continued periodic monitoring (every 6 months), restarting medication if clinically appropriate, or specialist referral such as a dietitian.
Can I continue receiving support after the 12 months?
If you would benefit from ongoing check-ins, your clinician can recommend continued monitoring with periodic reviews every 6 months.
Will my doctor be kept informed?
Yes. If our clinicians identify any concerns during your cessation support — such as significant weight regain or changes to your health — they will notify your doctor. Referral letters can be viewed in the ‘Documents’ section of your account.
Smooth, simple, seamless
Your Guide to Using the Weight Loss Treatment Cessation Program App Feature
- Step 1.
Notify us when you wish yo stop your weight loss medication
1 - Step 2.
You’re automatically enrolled into our 12-month cessation support program
2 - Step 3.
A dedicated support meter appears in your NowPatient app, showing your progress dial, upcoming check-ins and resources
3 - Step 4.
At Week 4, you’ll have a video consultation with a specialist clinician to discuss your progress and any challenges
4 - Step 5.
Complete brief questionnaires at Week 8, Week 12, Month 6 and Month , reviewed by a Clinician for personalised support
5 - Step 6.
At Month 12, a comprehensive review assesses your journey and determines next steps, from discharge to continued care
6
SERVICE GUIDE
How Weight Loss Treatment Cessation Program Works
Why Is Support Important After Stopping Medication?
When you stop taking GLP-1 medications like Wegovy, Zepbound, Mounjaro, or Saxenda, your body’s appetite signals gradually return to their pre-treatment levels. Clinical studies show that without support, patients can regain a significant portion of their weight loss within the first year.
The cessation support programme helps you:
- Manage the return of appetite and hunger signals
- Maintain the healthy eating patterns you developed during treatment
- Continue your physical activity routine
- Monitor your weight and identify early warning signs
- Access professional support if you experience significant weight regain
- Restart medication if clinically appropriate
How to Enroll
Enrollment is straightforward. When you receive your medication reorder notification, you will see three options:
- Option 1: I want to reorder my medication
- Option 2: I have stopped taking my weight loss medication
- Option 3: I have moved to another provider
If you select Option 2, you will be automatically enrolled in the cessation support program. You will be asked to confirm your stop date and current weight, and then you will enter the 12-month support pathway.
What Happens During the 12-Month Program?
The program includes regular check-ins at key intervals throughout the 12 months:
Week 4 (after stopping) - Video Consultation
Your first check-in is a video consultation with a specialist weight loss clinician through the NowPatient app. The specialist weight loss cessation clinician will assess how you are adjusting, discuss any challenges with appetite or eating patterns, and create a personalised support plan.
Week 8, Week 12, Month 6, Month 9 (after stopping) - Questionnaires
At each of these intervals, you complete a brief questionnaire covering your weight, eating habits, activity levels, and wellbeing. A clinician will review your responses and provide personalised feedback and resources if required.
Month 12 (after stopping) - Final Review
A comprehensive review of your 12-month journey with a clinician assessment and discussion of next steps.
What Do the Questionnaires Cover?
Each questionnaire takes 5–10 minutes and covers:
- Your current weight
- Hunger and appetite levels
- Eating patterns and any challenges
- Physical activity levels
- Mood and wellbeing (brief screening questions)
- Your confidence in maintaining your weight
- Any support you would like
You will receive a notification when a questionnaire is due, and you can complete it directly in the NowPatient app.
Accessing Your Cessation Support in the App
Once enrolled, a Weight Loss Treatment Cessation meter appears in the Medication Support section of your account homepage. The dashboard displays:
- Progress Dial — A visual display showing your progress through the 12-month programme, with your current position clearly marked.
- Notification Icons — A video icon when a consultation is due, and a clipboard icon when a questionnaire is ready to complete.
- Resources — Quick access to diet, activity, and lifestyle support materials.
- Support Button — Book an ad-hoc consultation at any time if you need extra help.
What Happens If You Start Regaining Weight?
NowPatient monitors your progress at every check-in. If you experience significant weight regain (more than 5% of your baseline weight), our clinicians will:
- Contact you to schedule a video consultation
- Review what is happening and identify the causes
- Provide enhanced support with targeted advice and resources
- Discuss whether restarting medication might be appropriate
- Refer you to specialist services if needed (such as a dietitian)
The goal is to catch any weight regain early and provide support before it becomes significant.
Can I Restart My Weight Loss Medication?
Yes. At any point during the program, you can discuss restarting medication with a clinician. This might be appropriate if:
- You have regained more than 5% of your weight despite lifestyle efforts
- Weight-related health conditions (such as blood pressure or blood sugar) are worsening
- You feel you would benefit from medication support
- Your quality of life is significantly affected
Use the ‘Restart Medication’ option in your cessation support dashboard, or mention it in any questionnaire submission. A clinician will arrange a consultation to assess whether restarting treatment is right for you.
Getting Support Between Scheduled Check-Ins
You do not have to wait for a scheduled check-in. At any time during the program, you can:
- Use the ‘Request Support’ button in your cessation dashboard to book an ad-hoc consultation
- Access the library of support resources for diet, activity, and stress management
- Contact the support team if you have urgent concerns
What Happens at the End of the 12-Month Programme?
At your Month 12 review, your clinician will assess your progress and discuss the best path forward:
- Discharge — If you have maintained your weight and feel confident continuing independently.
- Continued monitoring — If you would benefit from ongoing periodic check-ins (every 6 months).
- Restart medication — If medication would help you achieve or maintain your weight goals.
- Specialist referral — If you would benefit from a dietitian or other specialist support.
Is the Program Free?
Yes. The Weight Loss Treatment Cessation Support programme is provided at no additional cost to NowPatient weight loss patients. This includes all questionnaire reviews, video consultations, and access to support resources throughout the 12-month programme.
Will My Doctor Be Kept Informed?
Yes. If our clinicians identify any concerns during your cessation support, such as significant weight regain or changes to your health, they will notify your GP. Referral letters can be viewed in the ‘Documents’ section of your account.