Question 1

What does NowPatient do?

Accepted Answer

NowPatient is a digital health-technology platform functioning as both an online pharmacy and telehealth service. Packaged as a Class I software medical device, it’s accessible via web browser or mobile app (iOS and Android), and offers users worldwide on-demand access to virtual consultations, prescription services, and AI-powered health tools. What It Does NHS Online Pharmacy: Order NHS-approved prescriptions (UK) Drug Savings: Access major US drug-savings programs (coupons, savings cards, manufacturer assistance, Canadian drug savings). Virtual Consultations: Get treated for a wide range of medical conditions by expert clinicians using a secure telehealth link. Medication Management: Set up refill & dose reminders, view private treatment plans, and track chronic conditions like diabetes or hypertension. Health-Monitoring Tools: Use AI-driven assessments for genetic risk tests, home test kits and blood-pressure monitoring. Wellness Insights: Access real-time pollen counts, air-quality data, BMI and type 2 diabetes risk scores, plus comprehensive health-condition information. Get started today and benefit from Medication Reminders, Get Treated Privately, NHS Online Pharmacy, GP Appointment Booking, Rx Savings Card, Drug Coupons, US Drug Savings Programs, Health Conditions Information, Genetic Testing, Home Test Kits, BMI Risks, Type 2 Diabetes Risks, Pollen Meter, Air Quality Monitor, and lots more! Our service is operated by experienced medical professionals in the United States and the United Kingdom.

Question 2

Where is NowPatient located?

Accepted Answer

NowPatient has offices in the United Kingdom and United States. In the UK, we are located at: NowPatient 28 Chipstead Valley Road Coulsdon Surrey CR52RA In the US, we are located at: NowPatient 8911 North Capital of Texas Highway Suite 4200 #1263 78759 Austin, TX

Question 3

How can I contact NowPatient?

Accepted Answer

To contact NowPatient, please use the contact form available on the Contact Us page. Alternatively, if you need to speak to us or fax us a prescription, you can reach us on the following numbers: UK telephone number – 020 388 51 500 US telephone number – 1-866-967-1977 US fax number –  1-512-957-0207

Question 4

Who owns NowPatient?

Accepted Answer

NowPatient is owned and operated by Infohealth Ltd, a licensed online pharmacy with services spanning the UK, US and Rest of the World. Infohealth Ltd is registered in England and Wales under company number 04004930 and our registered office is at Lynwood House, 373 – 375 Station Road, Harrow, England, HA1 2AW. Our website is www.nowpatient.com. Our App is called “NowPatient” and can be downloaded from the App Store (for Apple devices) or Google Play (for Android devices).

Question 5

Can you tell me more about your NHS online pharmacy?

Accepted Answer

NowPatient’s Pharmaceutical services in the UK are provided by Infohealth Limited trading as ‘Infohealth Pharmacy’. Our dispensing pharmacy is regulated and authorized for internet sales by the General Pharmaceutical Council (GPhC), registration number 1036487. You can view our license credentials on the General Pharmaceutical Council website. Our superintendent pharmacist who is responsible for the safe and effective oversight of medicines supplies is Mr Amish Patel (Registration Number 2042705). Medicines are not ordinary items of commerce. All medicines or healthcare product sales are made under the supervision of a registered pharmacist who is licensed by the GPhC. At all times, we endeavour to provide a professional and transparent service whose primary goal is to ensure that the best interests of the patient are served.

Question 6

How do I make a complaint?

Accepted Answer

From time to time, we accept that our service levels may not be up to your expectations. NowPatient welcomes concerns, compliments and complaints as valuable feedback that will help us learn from your experiences and make improvements. Feedback can be provided via our clear and transparent Complaints Procedures.

Question 7

Does NowPatient provide medication advice and counselling as part of its services?

Accepted Answer

Yes, NowPatient’s pharmacists provide medication advice and counselling across all service areas associated with medication dispensing and supply. Our pharmacists are available to answer any questions you may have about your prescribed medication.

Question 8

Can you tell me more about NowPatient’s prescribing services for treatments offered?

Accepted Answer

Our prescribing services are regulated by the General Pharmaceutical Council (GPhC). We provide the following regulated activity: • treatment of disease, disorder, or injury • transport services, triage, and medical advice are provided remotely • caring for adults over 65 years old • caring for adults under 65 years old NowPatient prescribing services are run by Infohealth Limited. The Clinical Safety Officer and nominated individual is Mr Navin Khosla. Dr Ihtesham Sabri is the Medical Director for NowPatient and is responsible for NowPatient’s prescribing formulary and treatment guidelines, which are used by clinicians for safe and effective prescribing.

Question 9

Can you tell me more about NowPatient’s US services?

Accepted Answer

Our head of US services is Dr. Jamie Winn. You can lower the cost of your prescription medications using our various savings programs which include drug coupons, savings card and manufacturer-sponsored patient assistance programs.

Question 10

What are the steps to booking a live video consultation?

Accepted Answer

Follow the steps below to book a consultation: Step 1: Book Consultation, Step 2: Choose Consultation Date - Select your preferred consultation date and add any notes that might assist the clinician during your session. Click ‘Continue’ to proceed., Step 3: Choose Consultation Time - You will now see the ‘Consultation Time’ screen. Select your preferred time for the consultation and then click ‘Continue’., Step 4: Choose Clinician - On the ‘Choose Clinician’ screen, you’ll be able to view available clinicians and select the one you prefer. You can filter the list by gender and spoken languages. Once you’ve made your selection, click ‘Continue’., Step 5: Booking Confirmation - Review a summary of your booking and read the ‘Pre-consultation Requirements’ advisory for helpful tips on how to prepare for your live video consultation. Click ‘Continue’ to proceed., Step 6: Safety Information & Reminders - Provide your consultation address and emergency contact details. You can also opt to receive an SMS reminder 30 minutes before your scheduled video consultation., Step 7: Final Confirmation - Click ‘Confirm Booking’ to complete the process. A pop-up will confirm your booking and you’ll be redirected to your account homepage. You’ll also receive In-App and Push notifications.

Question 11

If I place an order, how do I check out?

Accepted Answer

Follow the steps below to checkout: Step 1: Go to Cart using Account Navigation, Step 2: If there is an NHS service item in the Cart - An NHS Exemption Declaration will Pop Up, Step 3: Complete the NHS Exemption Declaration for each NHS service item, Step 4: Select ‘Checkout’, Step 5: Select Delivery Address, Step 6: Select Delivery Method, Step 7: Confirm Billing Address, Step 8: Review Order, Step 9: Submit Payment, Step 10: Order Completed, Step 11: Return to Account Homepage

Question 12

Is NowPatient legit and can I trust information from NowPatient?

Accepted Answer

Yes. NowPatient provides trustworthy and accessible clinical, health education and prescription services. We are also trusted by the NHS to deliver clinical and NHS repeat prescription dispensing across the whole of England. In the United States, we work with over 65,000 pharmacies to deliver considerable costs savings for our users. NowPatient is operated by experienced licensed medical professionals in the United Kingdom and United States. Our Medical Team can be found here. Our service is trusted by thousands of patients worldwide. You can read their reviews on our Trustpilot: NowPatient Trustpilot

Question 13

Is NowPatient insured for the services it provides?

Accepted Answer

Yes. NowPatient holds comprehensive professional indemnity and liability insurance covering all our digital health, pharmacy, and prescribing services worldwide. Our insurance is provided by CFC Underwriting Limited, a specialist insurer authorised and regulated by the Financial Conduct Authority (FCA). You should always check that your provider is fully insured to give you peace of mind that the care you are receiving is fully safeguarded.

Question 14

Why is it important to choose an online pharmacy and telehealth service that is insured?

Accepted Answer

Insurance is more than just a financial safeguard, it is a signal of legitimacy and accountability. We insure our services, so that it: Shows you that we are compliant with all laws and industry standards in the markets that we operate. Shows you that we are committed to standards of professionalism. Reinforces your confidence that you are dealing with a reputable provider.

Question 15

Who insures your services and which services are insured?

Accepted Answer

We are insured by the National Pharmacy Association in the UK. The scope of the services covered include: dispensing of prescriptions telehealth prescribing services. In addition, all of the clinicians that operate on our platform have their personal indemnity insurance & scope of clinical practice validated and checked before they are able to provide services.

Question 16

What are NowPatient’s opening hours?

Accepted Answer

Our office hours are: UK – Monday-Friday 9am-6pm GMT US – Monday-Friday 8am-5pm EST Please note that we are closed at weekends. In the event of a medical life-threatening emergency please call: UK – 999 US – 911 In the event of a medical emergency which is not life-threatening please call: UK – 111

Prescriptions, Telehealth, Drug Savings & Health Tracking

Treatments, Drug Savings & AI Health Tools in One Place

Get Treated Privately

Weight Loss Programs

Weight Loss Treatment Cessation Program

BMI Risk

Adiposity Ratio

Symptoms Checker

Medication Reminders

Type 2 Diabetes Risk

NHS Online Pharmacy

Rx Advantage Card

Patient Assistance Programs

Drug Coupons

NHS Quit Smoking

NHS Pharmacy First

NHS New Medicine Service

AI Deprescribing Advisor

Book GP Appointment

GP Records Folder

Genetic Medicines Test

Home Health Testing

Air Quality Monitor

Pollen Meter

Private Health Insurance

Canadian Rx Savings

Patient Engagement Score

Medications

Conditions A-Z

Report Side Effects

Report Hospital Admissions

Healthcare Calculators

Other Useful Resources

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What Customers Love About Our Service

Should be WOW patient!

Alison Hurst

NowPatient is worth your time!

Sherry M

Great experience getting the med

Great experience getting the med. Clinician was very thorough.

Barbara Hill

Excellent service

CJH

Very good experience

Very good experience - the clinician asked intelligent questions about my insomnia and taught me a lot at the same time. And the medication was dispatched immediately. I’d definitely use them again.

Phil Daoust

Really excellent

Really excellent. Very thorough and professional pharmacist who guided me through the medication and assessed my suitability. I tried two other online pharmacies and Now Patient were streets ahead.

Colin Glass

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Meet Our Medical Team

Rajive Patel

Jamie Winn