How secure is my data?
Our system is based on a sophisticated security infrastructure. It has also been subjected to appropriate security tests to monitor its implementation and effectiveness.
All information you provide to us is stored on cloud servers operated by leading operators with the highest levels of security. We can guarantee a very high level of protection of sensitive data, which is usually even higher than that of the software used by many doctors’ practices.
Any payment transactions carried out by our chosen third-party provider of payment processing services will be encrypted using Secured Sockets Layer technology.
All data is secure and encrypted in transmission and at rest using AES-256 encryption, with restricted access. We also have additional protocols such as transparent data encryption (TDE).
How can I be sure that you are handling and protecting my data how you describe?
We not only meet the UK and US standards for data security but we exceed them. We demonstrate this by regularly auditing our systems, both internally and externally.
Our various externally audited accreditations such as ISO27001, DTAC, DSPT, and Cyber Essentials + demonstrate our compliance to global security standards and should give you peace of mind.
How is my data stored?
How often is my data backed up?
What measures do you have in place to ensure only I have access to my account?
What proactive security measures has NowPatient implemented to ensure that my data is secure?
Granular Access Controls
Rooted in the principle of least privilege, data access is restricted to designated personnel, solidifying data integrity.
Comprehensive Compliance
Beyond our NHS endorsement, NowPatient strictly aligns with both UK and US regulatory frameworks. This includes not only HIPAA but also the UK’s ISO27001, DTAC, DSPT, and Cyber Essentials+ standards, demonstrating our compliance to global healthcare data protection standards.
Real-time Monitoring
Bolstered by AI-augmented analytics, our platforms remain under perpetual surveillance, promptly identifying and neutralizing anomalies.
What Is GDPR and is NowPatient compliant?
What is HIPAA and is NowPatient compliant?
Is NowPatient registered with the ICO (Information Commissioners Office)?
How can I contact your data protection officer?
Is my medical data confidential?
How do I request my personal data?
How do I request that my data is deleted?
How long do you retain my records?
Does the website use cookies?
What is NowPatient
Telehealth and Online Pharmacy
NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacy, private treatment plans, Rx Advantage card, health conditions information, affordable medications options, genetic testing, home test kits, health risks, pollen meter, air quality monitor, weight loss plans, drug savings programs and lots more!
WHY WE BUILT NOWPATIENT
To improve the lives of everyone by making high-quality care accessible and convenient
We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Can I trust NowPatient
Meet our medical team
We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process