Personalized Learning

How do you decide what information I see, where and when?

When you register an account with NowPatient you will see a widget on your dashboard called PAM (Patient Activation Measure). The widget will prompt you to complete a short survey. After you have completed the short survey, the widget will display a score. The score is between 0 and 100. Depending on your score you will be classified as Level 1, Level 2, Level 3 or Level 4. We use this score to work out how active we need to be in terms of providing you with health education and resources. This allows us to target our clinical resources most effectively.

What is PAM?

PAM is a clinically proven scoring system that is used regularly in the UK and US to assess your beliefs about what your role should be in your overall care, your knowledge and your confidence in managing your own health, and your existing use of self-management behaviours.

How do I know if PAM is actually useful?

PAM has been extensively researched and has been shown to be a valid measure of patient activation. Studies have shown that higher PAM level scores are associated with healthier behaviours, better health outcomes, and lower healthcare costs.

What do the scores mean for me?

The highest score is Level 4. The lowest score is Level 1. The higher the score the less likely you need support. The lower the score, the more likely you will benefit from more targeted support around your health condition. Based on your score, we will adjust the frequency and methods we use to proactively engage with you.

Updating your scores?

Because PAM is a dynamic indicator, we require users to re-submit the questionnaire once every 3 months. This allows us to make sure that you are receiving the right frequency of health information, education, and most importantly support. When you are due to update your questionnaire, we will send you a reminder on ‘Your Required Actions’ on your account dashboard.

Give me an example of how you tailor engagement with me?

NowPatient continuously assesses your health profile and your PAM score. We use this information to predict which resources we believe may be beneficial to you and at what frequency. For example, if you have Heart Disease and a lower PAM score, we will publish Heart Disease related content and educational resources into your account dashboard through a smart feed. We may also recommend community forum rooms that focus on Heart Disease so you can get peer assistance.

Can I trust the information you supply me with?

We have partnered with Drug Companies, Health Charities, and the NHS to bring you various health information resources. This includes information about Healthy Living, Medicines A-Z, and Conditions A-Z. This authoritative content comes from a known source and can be trusted, unlike some other information searched on the internet. We also have a comprehensive list of health-related articles covering many conditions that are written by our in-house team of clinicians. Our editorial process sets out the standards of the content we produce for you.