Home Health Testing

Yes. Our laboratory operates 24 hours a day, 7 days a week, and is the UK’s largest diagnostic laboratory service which is UKAS and ISO-certified. Our telehealth clinicians infer your test results and invite you to a virtual consultation in a real-time setting to discuss the results, after which they are released into your account for download. You can then share the results with your doctor.

Yes. The kits are certified by UKAS and CE-marked. Other notable features are:

• Test kits have an outer seal design, with the product and regulatory information and a tamper-proof seal

• Test kits are registered with the Medicines & Healthcare Products Regulatory Agency (MHRA) for distribution in the UK only

• Test kits are available in multi-language translation

• Each test kit contains a warnings and precautions section with detailed information for the healthcare organization and yourself as the patient

• Video instructions supporting the specific sample collection are provided with each Self-Collect kit. Videos are designed to emphasize the important steps associated with capillary blood sampling and do not supersede or replace the specific end-user instructions provided with each kit

No. At the moment, it is only available in the United Kingdom.

Yes. This is a private service. You do not need to pay for the consultation to discuss the results. You only pay for the cost of the health test.

We will send you the test kit you have ordered, which will have instructions on how to collect your sample. Once collected, you simply pop it into the pre-paid envelope and send it to our laboratory.

Once we get the test results back securely from the laboratory, our clinicians will be notified and will review your results. They will then invite you to a virtual consultation to discuss the results. Once the appointment is over, the clinician will release the results so you can share them with another healthcare provider such as your GP. In some instances, and as long as we have your express consent, our clinicians may want to inform your GP of anything that may be concerning.

Yes. If they are in the same location as you, it is possible to have someone with you during your virtual consultation. You should let your clinician know if you have someone with you at the start of your appointment.

Depending on the outcome of the consultation and results, our telehealth clinicians will exercise their clinical judgment to decide if they need to contact your doctor. Any communications with your doctor are only made with your express consent.

Yes, we follow strict General Data Protection Regulations (GDPR) which came into force in May 2018. This places legal requirements on ourselves to ensure your personal data is managed securely with utmost confidentiality. Records are maintained of the processing that is carried out, and reported when breaches of the regulation do occur. Our platform is also HIPAA compliant which means we are able to handle PHI (Personal Health Information) securely.

We operate a safe and effective prescribing service. This means that our prescribing clinicians always use their clinical judgment when prescribing. Unfortunately, we do not operate a service where you can request a certain medication. You can book a consultation for a private treatment plan and share the Home Health Testing results with a prescribing clinician, for them to consider whether you would benefit from a treatment plan.

If you qualify for a treatment plan then our pharmacy will dispense and deliver the medication to your chosen address. All deliveries are tracked for your convenience and peace of mind. You will receive a full trail of notifications keeping you updated on the status of your order.

All test kits have a certain level of inaccuracy, therefore results can only be taken as estimates. It should be noted all tests are performed in strict accordance with the manufacturer’s instructions and test performance is regularly monitored through internal and external quality control for test result interpretation.

We do not recommend sending samples back between Friday noon and Monday morning due to delays.

Tests cannot be performed if samples fall short of the quality, volume, or other eligibility criteria. In these cases, the laboratory may need to reject the samples, and not carry out processing. Sometimes the laboratory is able to rectify a situation and although turnaround times may be affected, it avoids having to arrange for samples to be taken again.

Tests cannot be performed if incorrect sample types are received; samples are received unprotected from light when they are required to be covered at the point of venepuncture; samples are received in incorrect containers; no sample received; samples mislabelled, unlabelled, or with no forms, or no clinical information, samples are broken or have leaked in transit; samples are contaminated (e.g. being in the same bag as a leaking sample); sample stability time has been exceeded (stability time is test dependant, and also refers to tests that can only be carried out on certain days of the week); samples are received in expired tubes

The laboratory will not accept samples packaged with needles of any kind.