Frequently asked questions
General
How do I access NowPatient?
How do NowPatient features work?
What is NowPatient and what services does NowPatient provide?
What if I don’t have a smart phone?
How can I contact NowPatient?
What are your opening hours?
Do you have plans if your service is down?
How do I create a NowPatient account if I am from the United States or the Rest of the World?
How do you keep my data secure?
What payment methods and currencies do you accept?
If I am paying for prescriptions, when will my card be charged?
What are the typical expiry dates on the products sold or supplied?
Cancellations & Returns
Where can I get more information about the services you provide?
Can I get medical advice on NowPatient?
What should I do if I have an issue using the app?
Can I be removed from your mailing list?
Can I change my email?
Can I change my password?
How do I update my payment/card details?
How can I delete my account?
What is NowPatient
Telehealth and Online Pharmacy
NowPatient is a licensed online pharmacy and doctor service that is available around the world. Our service is FREE and packed with valuable features that can benefit your health such as medication reminders, educational blogs, medically approved symptoms checker, UK NHS online pharmacy, private treatment plans, Rx Advantage card, health conditions information, affordable medications options, genetic testing, home test kits, health risks, pollen meter, air quality monitor, weight loss plans, drug savings programs and lots more!
WHY WE BUILT NOWPATIENT
To improve the lives of everyone by making high-quality care accessible and convenient
We are here to improve lives. Our service gives you access to smart features and resources that can help empower you to take control of your health and improve your health outcomes. All this, in one place, for FREE. We strive to bring a fresh perspective to managing health. NowPatient can be accessed by downloading the App or using your web browser.
Download our app today
Can I trust NowPatient
Meet our medical team
We are a passionate group of clinicians and medical writers covering a broad range of specialities with experience operating in health systems in the United Kingdom & United States. Providing excellent care and advice is at the heart of everything we do. You can read more about our medical team by visiting the medical team page or learn more about how we curate content by visiting our editorial process